Frequently Asked Questions
Answers
  • Can I choose you to design my site and use my own web hosting?

Yes, you can use any web host you like. Once your website has been completed you will have to provide us with your web hosting ftp login username as password so that we can upload your website for you.

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  • Can I get e-mail with my website?

Yes, you can have email and you will probably wish to setup several email addresses e.g. [email protected], [email protected], [email protected] The number of email addresses you are allowed depend on the package you choose or agreement discussed with us.

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  • Can you use my company’s existing promotional material on the website?

Yes, we can certainly use your existing company literature such as logos’, brochure, etc. for incorporating in the new web site. The best method for this is to give us the original files for these graphics but if you do not have them it does not mean it cannot be done!

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  • Do I need a database on my website?

This will depend upon the amount of information you wish to be displayed on your website. If you have many products/services, then it may be advantageous to have a database incorporated into your website design. We will discuss this in detail with you and if a database is advised we will explain in detail exactly how this will work. We can tailor your website design to suit your specific requirements.

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  • Do you display any banners or pop-up ads on my website?

Absolutely not! It’s your website and you have total control over the contents and who advertises on it.

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  • Do you use Flash animation in your website design?

Yes we do use flash as and when required. It is important to note that there are times when flash animations can be an asset but it would be unwise to use “flash” to create an entire website or even entire pages of your website as search engines are not able to read the content of flash and therefore any words used in animations will not be indexed by the search engines.

Generally it is best to use flash for smaller banners, advertisements or demonstrations and incorporate the flash animation into a web page which also includes some written text in html. This way the search engines will be able to index your information.

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  • How can I accept credit cards on my website?

There are various methods available to you. We would need to talk to you to established you requirements and the best method for your company. There are essentially two main methods of accepting credit cards. The first method is where you use your own pdq. card machine and process the card payment yourself and the second method uses an online clearance company. Once you are sure which method you wish to use, we can design your website accordingly.

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  • How can I accept credit cards on my website?

There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself although of course we will be glad to advise you which method will suit your needs.

If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask GCW to carry out these changes for you. Other methods which are frequently chosen are largely dependant upon how much data or information and pictures you have and how you store this information at present.

We can provide an on line content management system where you can either update individual products/pages/services or particular sections of your website. e.g. company news.

Alternatively we can provide functionality such that you can upload your entire product ranges to the website in one action using spreadsheets etc. We can also add databases if you wish.

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  • How long does it take to have a web site designed?

The time frame is determined by the size of your web site, the complexity of your site design, and our current client design schedule. However, we will always do our best to provide you with quick service without sacrificing quality!

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  • I hear that there are hidden costs associated with web design services. Is this true?

No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to unless you wish to add or remove services not previously agreed on in your project pricing.

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  • I run a small to medium sized business. What do I need, to have an online presence?

You need a professionally developed website, a domain name, and hosting facilities for your website. You also need the website to be uploaded onto your hosting facilities and promoted to search engines. It just so happens that we provide ALL of these services with every design project!

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  • I’ve made my decision - I want you to design my web site. Now what do I do?

If you have decided you want a web site or have any questions, simply fill out our free quote form to start the process.

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  • If I already have a site can you help me improve it?

Yes. We can redesign or add content to an existing site, and it costs less money than building one from scratch. The cost will depend on the amount of content being added or updated.

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  • In what format should I supply words and photographs about my business for my new website?

It is helpful to us if you are able to provide text and photographs in electronic form - for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help get your information ready for use on the website.

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  • What is a Database?

This is a data structure used to store organized information. A database is typically made up of many linked tables of rows and columns. For example, a company might use a database to store information about their products, their employees, and financial information. Databases are now also used in nearly all e-commerce sites to store product inventory and customer information. Database software, such as Microsoft Access, FileMaker Pro, and MySQL is designed to help companies and individuals organize large amounts of information in a way where the data can be easily searched, sorted, and updated.

While the first databases were relatively “flat” (limited to simple rows and columns), today’s relational databases allow users to access, update, and search information based on the relationship of data in one database to another. Certain databases even let users store data such as sound clips, pictures, and videos.

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  • What is a domain name?

A name that identifies one or more IP addresses. For example, the domain name microsoft.com represents about a dozen IP addresses. Domain names are used in URLs to identify particular Web pages. For example, in the URL http://www.planetofdesign.gr/index.php, the domain name is planetofdesign.gr.

Every domain name has a suffix that indicates which top level domain (TLD) it belongs to. There are only a limited number of such domains. For example:

  • gov - Government agencies
  • edu - Educational institutions
  • org - Organizations (nonprofit)
  • mil - Military
  • com - commercial business
  • net - Network organizations
  • ca - Canada
  • th - Thailand
  • gr - Greece

Because the Internet is based on IP addresses, not domain names, every Web server requires a Domain Name System (DNS) server to translate domain names into IP addresses.

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  • What is a GB (Gigabyte)?

A gigabyte is 2 to the 30th power, or 1,073,741,824 bytes. It can be estimated as 10 to the 9th power, or one billion (1,000,000,000) bytes. A gigabyte is 1,024 megabytes and precedes the terabyte unit of measurement. Hard drive sizes are typically measured in gigabytes, such as a 160GB or 250GB drive. The term gigabyte is often often abbreviated as simply a “gig” in speech. For example, if you have a 250GB hard drive, you could say, “I have 250 gigs of disk space.” The prefix “giga” comes from the Greek word “gigas,” meaning giant.

Examples of what 1GB can be equivalent to:

  • 300 cd quality songs
  • Approximately 460 minutes of MPEG4
  • Approximately 24 minutes of DVD quality video
  • 360 JPEG images with 5-megapixel quality (fine mode compression) = digital images equivalent to 10 rolls of film

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  • What is a URL?

It stands for “universal resource locator”. This is the address typed in to view your web page on the Internet. For example, you would type in http://www.planetofdesign.gr to access our home page.

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  • What is Bandwidth?

Bandwidth refers to how much data you can send through a network or modem connection. It is usually measured in bits per second, or “bps.” You can think of bandwidth as a highway with cars travelling on it. The highway is the network connection and the cars are the data. The wider the highway, the more cars can travel on it at one time. Therefore more cars can get to their destinations faster. The same principle applies to computer data—the more bandwidth, the more information that can be transferred within a given amount of time.

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  • What is CSS?

Stands for “Cascading Style Sheet.” Cascading style sheets are used to format the layout of Web pages. They can be used to define text styles, table sizes, and other aspects of Web pages that previously could only be defined in a page’s HTML.

CSS helps Web developers create a uniform look across several pages of a Web site. Instead of defining the style of each table and each block of text within a page’s HTML, commonly used styles need to be defined only once in a CSS document. Once the style is defined in cascading style sheet, it can be used by any page that references the CSS file. Plus, CSS makes it easy to change styles across several pages at once. For example, a Web developer may want to increase the default text size from 10pt to 12pt for fifty pages of a Web site. If the pages all reference the same style sheet, the text size only needs to be changed on the style sheet and all the pages will show the larger text.

While CSS is great for creating text styles, it is helpful for formatting other aspects of Web page layout as well. For example, CSS can be used to define the cell padding of table cells, the style, thickness, and color of a table’s border, and the padding around images or other objects. CSS gives Web developers more exact control over how Web pages will look than HTML does. This is why most Web pages today incorporate cascading style sheets.

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  • What is SEO?

Stands for “Search Engine Optimization.” Just about every Webmaster wants his or her site to appear in the top listings of all the major search engines. Say, for example, that Bob runs an online soccer store. He wants his site to show up in the top few listings when someone searches for “soccer shoes.” Then he gets more leads from search engines, which means more traffic, more sales, and more revenue. The problem is that there are thousands of other soccer sites, whose Webmasters are hoping for the same thing. That’s where search engine optimization, or SEO, comes in.

SEO involves a number of adjustments to the HTML of individual Web pages to achieve a high search engine ranking. First, the title of the page must include relevant information about the page. In the previous example, Bob’s home page might have the title, “Bob’s Soccer Store—Soccer Shoes and Equipment.” The title is the most important part of SEO, since it tells the search engine exactly what the page is about. Within Bob’s home page, it would be helpful to repeat the words “soccer” and “soccer shoes” a few times, since search engines also scan the text of the pages they index.

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  • What is site maintenance?

Site maintenance is a fee paid monthly to keep your site updated with new content that you provide. Most good web sites have new content updated regularly. Fresh content is what will keep your visitors coming back. This is an optional service that we provide for our customers. If you want to maintain your website yourself you can do so.

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  • Why can’t I find my web site in the search engines?

Once your site has been submitted to the top Search Engines they may require several weeks, or even months to actually spider and list your web site in their directory. How fast your site is listed depends on each individual Search Engines database update schedule. Watch your server traffic logs for visiting spiders. However, we will take any measure we can to help your site reach the top of the search engine lists as fast as possible!

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Services Menu

Website Features

- Personal email accounts
- Graphics optimization
- SEO by design
- Content management
- Logo design and branding
- 24 hour email support

Contact Info

USA Phone: 516-342-7702

Europe Phone: 357-99-028-211

[email protected]

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